Who is calling, instantly
Customer and order automatically appear with every incoming call.
New: Real-time caller recognition with WebSocket→
Every call,
instantly recognized
On an incoming call, directly see customer name, active orders, and contact details — even before you answer. With marketing attribution, AdCalls integration, and full call history.
Highlights
Every caller immediately on screen
Before you answer, you already know who is calling, which order it concerns, and via which channel — and every call is automatically logged.
Calls that convert
Evaluate each call and track the conversion to quote.
Every channel mapped
See through which channel each caller arrives.
Every call logged
Complete log of incoming and outgoing calls.
Caller recognition
Instantly know who is calling
With every incoming call, a real-time notification appears with customer name, profile picture, company, and active orders. Via WebSocket — even before you answer the call.
- Real-time WebSocket notifications on incoming call
- Customer name, profile picture, and contact details directly visible
- Show active orders with work address and status
- Profile pictures via Gravatar based on email address
- Call states: incoming, answered, ended, and linked
Incoming callLive
Peter van Dijk
Van Dijk Glaswerken
+31 6 9876 5432
Incoming
#ORD-1204 — Keizersgracht 112 • Installation scheduled 8 Mar
Order matching
Automatically find the right customer and order
The system automatically searches customer numbers, contact persons, and employees to identify the caller. Upon a match, all active orders are immediately displayed.
- Matching on customer phone numbers and contacts
- Recognition of internal employees and their vehicle
- Automatically show active orders of the identified customer
- Link call directly to a specific order
- Create new order or customer directly from call
Caller recognitionAutomatic
1Found
Customer phone number
+31 6 9876 5432 → Van Dijk Glaswerken
2Found
Contacts
Peter van Dijk (director)
3Skipped
Employee number
Not in employee records
43 orders
Order matching
3 active orders found
Customer recognized in <2 seconds — 3 active orders loaded
Marketing attribution
Know through which channel each caller arrives
Link a marketing channel per phone number. With every incoming call, the channel is automatically displayed — including reporting on which channels generate the most leads.
- Link marketing type per number (Google Ads, website, flyer)
- Automatic recognition on incoming call
- Badge display with marketing type for each call
- Reporting on telephone leads per channel
- Conversion value per call for marketing ROI
Channel attributionThis month
Google Ads12442%
Website8328%
Flyer4515%
Referral2810%
Other155%
Total calls295
350+
Companies
3.100+
Users
<3 sec
Recognition
95%
Match rate
Seamlessly connected to every module
Phone calls link automatically to customers, orders, and employees. Marketing attribution, call history, and follow-up — all integrated.
Integraties→
CRM
Order processing
Planning
SMS
Dashboard
Customer portal
AdCalls
Call evaluation and conversion tracking
Full integration with AdCalls for call events, quality assessment, and valuation per call. Webhooks receive real-time updates with every call.
- Webhooks for call events (created, answered, ended)
- Quality assessment per call via the AdCalls API
- Conversion value per call for marketing ROI
- Full call history with metadata
- Click-to-call directly from the system
Call evaluationAdCalls
Van Dijk Glaswerken9.2
Duration
4:23
Wait time
8s
Conversion
€2.400
Order #ORD-1204 created as a result of this call
Martens Glas BV6.8
Duration
1:47
Wait time
23s
Conversion
—
Call management
Complete overview of every phone call
All incoming and outgoing calls in one overview. Per call: caller number, dialed number, start and end time, duration, customer and order link, and notes.
- Overview of all incoming and answered calls
- Customer and order linking per call
- Add call evaluation and notes
- Create a new order directly from a call
- Click-to-call from customer or order screen
CallsToday
All18IncomingOutgoingMissed
CustomerNumberTimeDuration
De Groot Glaswerken+31 6 1234 567810:424:12
Martens Glas BV+31 6 8765 432110:232:38
Glashandel Peters+31 6 5555 123409:510:00
BENGglas+31 6 4444 987608:466:05
Total
18
Answered
15
Avg. duration
3:24