100+ settings
Automatically applied to every order.
New: Automatic dispatch to claim repair companies→
Every customer detail,
always at hand
From customer profiles and price agreements to automatic dispatch and insurance integration — all in one CRM that understands the glass industry.
Highlights
Every customer, automatically correct
Customer agreements, prices, and routes are applied to every order without manual effort.
Down to product level
Flexible customer prices per item.
To repairers
Orders are sent out automatically.
Deed of assignment
Fully digitally signed.
Customer profile
100+ settings per customer, automatically applied
From payment terms and surcharges to communication preferences and photo requirements — every setting is automatically applied to every order. No more manual work.
- Company details, Chamber of Commerce, VAT, and multiple contact persons
- Billing address and work address with customer logo
- Financial settings: payment term, credit limit, down payment
- G-account percentage and VAT settings per country
- Language and communication preferences per customer
Customer settings15 of 24 active
Order confirmation
EmailSMS
Delivery notification
EmailSMS
Send invoice
EmailPost
Installation confirmation
EmailSMS
Photos required at delivery
On
Automatic reminders
7 days14 days
Price agreements
Flexible pricing system down to product level
Fixed prices per product, discount groups per glass type, and volume discounts by volume. Everything is automatically calculated for every quotation and order.
- Fixed product prices that override standard prices
- Discount groups per glass type, processing type, and product group
- Volume discounts for larger orders
- Area thresholds per glass type for labor calculation
Pricing agreements — De Vries GlaswerkPremium
Fixed pricesDiscount groupsVolume tiers
| Product | Standard | Customer price | Discount |
|---|---|---|---|
| HR++ insulating glass 4-16-4 | € 42,50/m² | € 38,25/m² | -10% |
| Tempered ESG 6mm | € 28,00/m² | € 25,20/m² | -10% |
| VSG 44.2 matte | € 35,00/m² | € 32,20/m² | -8% |
| Float 4mm clear | € 12,50/m² | € 11,25/m² | -10% |
| Mirror glass 6mm | € 22,00/m² | € 20,90/m² | -5% |
Claim repair companies
Automatic dispatch to repairers
In the event of a claim, the system automatically searches for available repairers based on postal code and availability. Calling via IVR, SMS with acceptance link — fully automatic.
- Match postal codes to work areas with priorities
- Availability per day, time slot, and contact person
- Automatic calling via IVR with voice message
- SMS with acceptance link, on rejection automatically the next
- Complete dispatch timeline with audit trail
Dispatch — Claim #S-2847 In progress
LocationKerkstraat 42, 2511 AM Den Haag
TypeReplace double glazing
Postal code 2511 AM matched → 3 repairers found
14:23
Priority 1: Van Dijk Glasherstel called via IVR
14:23
No response — SMS sent with acceptance link
14:24
Timeout 5 min — forwarded to priority 2
14:29
Priority 2: Glasfix Rotterdam called via IVR
14:29 — awaiting response...
Insurance integration
Deed of assignment, fully digital
For claim repair work, the CRM registers the full insurance details with a digital signature. Directly linked to the order and execution.
- Details of the insured, insurer, and intermediary
- Register policy number and claim number
- Digital signature by the customer
- Direct link with order and execution
Deed of assignmentSigned
Insured
Janssen-de Groot family
Address
Kerkstraat 42, 2511 AM Den Haag
Insurance company
Interpolis / Achmea
Intermediary
Rabobank Verzekeringen
Policy number
WBV-2847391
Claim number
SCH-2024-48291
Digital signature
P. Janssen
Signed on 14 February 2025 at 10:42
350+
Companies
45.000+
Customer profiles
100+
Settings per customer
<2 sec
Dispatch time
Seamlessly connected to every module
CRM integrates with orders, invoicing, the customer portal, and insurance — customer data flows automatically through the entire system.
Integraties→
Order processing
Customer portal
SMS
Webshop
Planning
Dashboard
Financial