Review request after completion
Every completed order automatically asks for feedback.
New: Postal code-based Google Reviews routing→
Measure customer satisfaction,
automatically improve
Automatic review requests after every delivery. Satisfied customers to Google Reviews, dissatisfaction handled directly with complaint forms.
Highlights
Feedback that comes in automatically
Measure satisfaction with every order, monitor your internal quality and automatically forward happy customers to Google.
Score for each order
Live customer satisfaction, broken down by rating.
Redirect to Google
Satisfied customers automatically go to Google.
Score per team
Internal quality per team in focus.
Order rating
Measure customer satisfaction for every order
After completion, the customer rates their experience with a star rating. Optional redirection to Google Reviews and automatic complaint form with dynamic questions in case of dissatisfaction.
- 1 to 5 star rating per order
- Optional redirection to Google Reviews
- Low score → automatic complaint form
- Contact flag “Contact customer” for direct follow-up
- Click tracking on action buttons
Planning rating
Internal quality rating per team
Customers rate the performance per appointment. Ratings are linked to specific teams and employees. Internal comment system for team responses.
- Score of 0 to 5 stars per appointment
- Free-text comments on the execution
- Linked to team and executing employees
- Internal comment system for responses
- Public display with customer or resident name
MD
Team M. van Dijk
“Expertly installed, left everything tidy”
4.8
42 reviews
PB
Team P. Bakker
“Always right on time, friendly driver”
4.5
38 reviews
RG
Team R. de Groot
“Glass was good but the finish could be better”
3.2
29 reviews
KJ
Team K. Jansen
“Fast and careful delivery”
4.6
35 reviews
Complaints
Dynamic questionnaires for dissatisfaction
In case of low ratings, a configurable complaint form automatically appears. Multiple question types: text, checkbox, and dropdown. Answers are directly linked to the order rating.
- Automatically triggered by low scores
- Configurable questions per company
- Question types: free text field, checkbox, dropdown
- Archivable without data loss
- Answers linked to order rating
We’re sorry. Tell us more.
What was the problem?
Installation / placement
Can you describe the problem?
The pane didn’t sit tightly in the frame after installation. There’s a gap on the right-hand side...
Which parts fell short?
Delivery time
Quality
Communication
Installation
Send feedback
Google Reviews
Satisfied customers automatically to Google
Configurable Google Review URL per company. Postal code-based routing directs customers to the correct regional Google Business page. Ideal for multiple locations.
- Configurable Google Review URL per company
- Postal code-based routing to regional pages
- Ideal for companies with multiple locations
- Track click-throughs and conversions
Google Reviews routing
Automatic routing based on postcode
1000–2999
→
Google Maps Amsterdam
g.page/vanrijnglas-amsterdam/review
34
3000–4999
→
Google Maps Rotterdam
g.page/vanrijnglas-rotterdam/review
28
5000–6999
→
Google Maps Eindhoven
g.page/vanrijnglas-eindhoven/review
19
Automation
Review requests automatically after every completion
After delivery or installation, a rating request is automatically sent via email and/or SMS. Secure link without login requirement. Configurable timing.
- Automatically after completion of delivery or installation
- Sent via email and/or SMS (configurable)
- Secure link without login requirement
- Configurable timing (e.g. 1 day after completion)
- Personalized templates with company name
From: Van Rijn Glas <info@vanrijnglas.nl>Template
Van Rijn Glas
Dear Mr De Vries,
Your order #2601248 has been completed. We’d love to hear how you experienced our service. Your feedback helps us improve.
★
★
★
★
★
Rate your experience
SMS Preview
Dear Mr De Vries, your order has been delivered. Rate your experience:
review.vanrijnglas.nl/r/2601248
Send after
1 day after completion
350+
Companies
3.100+
Users
50K+
Reviews collected
4.7
Average score
Seamlessly connected to every module
The review module integrates with orders, planning, email and SMS. Reviews are sent automatically and results flow back into the customer file.
Integraties→
Order processing
Planning
SMS
CRM
App
Customer portal