From onboarding to go-live

Implement software without chaos, delays or stress

With our online onboarding system, dedicated guidance and a fully controlled test phase, your glass company makes the switch to Baka Glass step by step. Clear. Calm. Structured. Without your organisation ever feeling like it's losing control.

Proven at 350+ glass companies worldwide
Why this process exists

A software switch needn't be a risk

A software switch used to mean
  • Long, unclear implementations
  • Extra workload and mistakes
  • Delays and stress across the organisation
  • Data and processes that had to be redone
  • Scattered emails and Excel files
Done differently at Baka Glass
  • Calm, structured and manageable
  • Everything in one central place
  • Dedicated guidance, a weekly rhythm
  • Tested in the background before go-live
  • In control of timing, planning and setup
Not from theoryNot from standard software logic

But from years of experience with glass companies, production processes, installation firms, insulating glass, toughened glass, cutting optimisation, planning and administration.

How it works

Your switch in four controlled steps

Not a frantic scramble, but a steady rhythm: onboarding, training, testing — and only then go-live.

Onboarding
  • Company details
  • Data & files
  • Setup
  • Team invited
Phase 01 · Onboarding

Online onboarding

All data, tasks and progress in one central place — your whole team works towards go-live in a structured way.

Data & filesDivide tasksLive progress
01 · Onboarding

Online onboarding: step by step to go-live

Baka Glass uses its own online onboarding system. It guides your organisation step by step through the entire implementation process. Instead of scattered emails and Excel files, vague agreements and fragmented information, everything sits clearly in one central place.

That keeps the process manageable. Everyone knows what needs to happen, who is responsible for what and which parts are already done.

Onboarding portalEverything in one central place9 steps
  • Fill in all required company details
  • Upload files and data
  • Answer the questions needed for setup
  • Work through processes step by step
  • See which parts are already done
  • See which actions are still open
  • Invite colleagues within your organisation
  • Divide tasks across multiple employees
  • Track the progress of the implementation
ReplacesScattered emailsExcel filesPhone callsInformal arrangements
Implementing with calm and clarity

Switching to new software should never become a stressful scramble.

Your team doesn't have to understand everything at once. The process is broken into logical steps: for each part it's clear what's needed, why it's needed and how to complete it. You can work through it independently, but you're never on your own — Baka Glass follows along in the background and helps right away where needed.

02 · Guidance

A dedicated account manager with a weekly online meeting

During the implementation you're assigned a dedicated account manager. This person guides your organisation throughout the entire process, with an online meeting every week.

This creates a steady rhythm. No confusion. No fragmented communication. No constantly changing contacts. Your account manager knows your company, your process and your implementation.

wk 1
wk 2
wk 3
wk 4
wk 5
wk 6
RB
Weekly meetingWeek 3 · today 10:00
Live
Agenda
  • Onboarding progress
  • Open questions
  • Missing data
  • Setup choices
  • Points to raise from your organisation
  • Parts that need extra explanation
  • The plan towards testing and go-live
03 · Training

Training with clear videos and real-world examples

During onboarding your team gets access to clear videos that explain how Baka Glass works. These videos show step by step how the system works.

The videos are practical. No generic explainers, but concrete screens, concrete actions and recognisable situations from day-to-day glass work.

Process orders
Training videos
  • 01Create customers
  • 02Create quotes
  • Process orders
  • 04Run calculations
  • 05Place purchase orders
  • 06Build schedules
  • 07Manage production
  • 08Use cutting optimisation
  • 09Handle invoicing
  • 10Track internal processes
04 · Practice

Creating test orders before go-live

Alongside the videos, your team works with test orders. These let employees learn to use Baka Glass before the live environment goes active.

That way employees get comfortable with the system before Baka Glass is actually used in daily operations. It prevents uncertainty on go-live day.

Order #TEST-0421TEST
CustomerPractice Co.
ProductHR++ 4-16-4
Dimensions1200 × 800 mm
StatusPractised ✓
Practise with the real workflow
QuotesOrdersPurchase ordersSchedulesProductionCalculationsCutting optimisationInvoicingInternal workflows
05 · Questions

Questions visible to the Baka Glass team right away

As your team practises with videos and test orders, questions naturally come up. You can ask and track them right inside the onboarding process. The Baka Glass team sees them immediately: your account manager answers them, explains them during the weekly online meeting, or works them into the further setup of the system.

That way unclear points don't first surface at go-live — they're resolved well before it.

Your teamWhere is this feature?
Your teamHow does this setting work?
Your teamWhich button should I use?
Your teamWhat happens in this workflow?
RBAccount managerAnswered — well before go-live, in the weekly meeting.
06 · Test phase

Full testing — in the background — before go-live

The system is set up, your team has practised and questions are answered. Together we check every part. Go-live isn't a leap into the unknown — it's the moment an already-tested process officially goes into use.

CalculationTested
QuotesTested
OrdersTested
Customer dataTested
Article structureTested
PricingTested
SurchargesTested
PlanningTested
ProductionTested
Cutting optimisationTested
Purchase ordersTested
InvoicingTested
IntegrationsTested
Internal workflowsTested
Ready for go-liveAll systems checked — only then do we set the date together.
No surprises at go-live

Everything is tested in the background beforehand — only once the test phase has gone smoothly do we set the go-live date together.

The goal of our implementation is clear: as few surprises as possible at go-live. Your processes are replicated, your employees practise with recognisable situations, and the setup is checked before Baka Glass becomes fully operational.

07 · Go-live

Go-live — guided online or on-site

Baka Glass can guide go-live entirely online, but we can also be there in person on-site — wherever in the world your company is based. Practical and supportive, right on the shop floor.

Day −1The day before go-live
Go-liveWe're right beside your team
Day +1…The days after
On the shop floor we help right away with questions like
Where do I find this feature?Which button do I use for this?How do I create this order?How does this schedule work?How do I complete this step?Where do I see the status?
Proven at glass companies worldwide

A method that has proven itself

350+
Glass companies worldwide
4
Controlled steps
1
Dedicated account manager
0
Leaps into the unknown
Trading companiesManufacturersInstallation firmsInternational glass organisations
08 · Why it works

Why this implementation process works

Not dependent on ad-hoc agreements or unclear communication. That keeps your organisation in control of timing, planning, data, setup and training.

Structured

A fixed process, no ad-hoc agreements.

Visible online

Everything central and trackable in real time.

Step by step

Logically built up, never all at once.

For multiple employees

Tasks divided across your whole team.

Dedicated guidance

One account manager, a weekly meeting.

Clear videos

Concrete screens from day-to-day glass work.

Based on test orders

Practise with real workflows.

Testing before go-live

Everything checked in the background.

On-site when you need it

Wherever in the world you are.

Ready for a controlled switch?

Switching software is always a big decision, but it doesn't have to be a chaotic one. With Baka Glass your company gets modern glass software and a proven implementation process that ensures a controlled transition — from the first onboarding step through go-live and aftercare.